Claims Management Services

Claims Reviews

    We facilitate onsite or telephonic claim reviews to include detailed analysis of claims and suggested claim resolution.

    Claims Audits

      We perform claims audits with current and past carriers to ensure ongoing emphasis on loss mitigation.

      Transitional Return to Work Programs

        Collins and Associates formalizes the program, materials and training to reduce indemnity costs, lost productivity, and direct and indirect costs of injuries.

        External Claims Servicing Instructions

          We customize servicing instructions for customer and carrier to minimize claim costs. We facilitate investigations, case nurse involvement, surveillance, reserve notifications and reporting.

          Internal Claims Servicing Instructions

            We provide formalized guidelines for claims reporting procedures, accident investigations and preferred providers.

            Medical Provider Relationship

              We facilitate communications between customer and physician to ensure compliance with return to work program, referrals to preferred specialists, and drug and alcohol screening.

              Litigation Management

                We utilize the best resources and monitor cases to ensure favorable resolutions.

                Consultative Claims Services

                  We are a resource for providing answers and guidance to customer’s complex claims issues.